We want you to be completely satisfied with your purchase.
Direct Sales Returns
If for any reason a selection does not meet your expectations, please contact your ESBE Stylist Representative within 15 days of shipment of the order, so that she/he can submit a Return Authorization request to the Company. Please contact her or him directly for returns, questions about items, and anything else related to your purchase.
Upon Receipt of Shipment
After your order is delivered, please immediately inspect all items to confirm that the product received matches the product listed on your packing slip, and is free of damage or defect. It is extremely important to notify your ESBE Stylist Representative of any issues within the following time frames from the date the product shipped or a return cannot be submitted to the Company:
- Damaged in Transit items: 15 days
- Missing items: 15 days
- Wrong item shipped: 5 days
- Wrong size ordered: 15 days
- Customer Refund: 15 days
- Exchanges: 30 days
We offer a 100%, 15-day, money-back, satisfaction guarantee on retail purchases. To request a refund, you must contact your ESBE Stylist Representative within 15 days of the date your item shipped. 100% of the retail price plus tax will be refunded to you. Please note that Shipping and Handling are non-refundable for this type of return. To receive a full refund, the item must be returned in the sellable condition in its original packaging along with proof of purchase. Please see the Refund & Exchange Exceptions below.
Defective Product Returns
Since only your ESBE Stylist Representative can service a return for you, you must contact her/him as soon as you discover that your item is defective. All items must be returned in original packaging along with proof of purchase.
There are no refunds on items reported as missing or damaged. Missing or damaged items will be replaced with the same item without exception
Note: Any items received at our Return Center without authorization may be delayed and may carry additional fees. You must contact your Representative to obtain a Return Authorization.
Limited One Year Warranty
The Company offers a Limited One Year Warranty against manufacturer’s defect.
Items will be replaced with the same item, or if the item is not available, one of equal or greater value will be substituted.
Not Considered Defects (Do Not Qualify for Return or Exchange)
- Normal wear
- Lost items
- Any breakage after 90 days
- Clasp or mechanism failure after 90 days
- Metal discoloration including tarnishing
- Variation in color of metals, finishes or stones
- Stone flaws and inclusions inherent in the natural beauty of the variety
- Single earrings without matching set
- Worn plating after 90 days
- Lost earring backs
Online Returns & Exchanges